CRM for Legal firms can increase both Client satisfaction and retention values, whilst enabling a better understanding of your Clients many objectives. Fee opportunities are easier to identify when you actively manage clients.
When you improve case management you ensure a high level of service is maintained within each department. By collapsing time frames and being proactive your reputation for delivering excellent service will promote brand values.
Some fee earners or disciplines will require adaptation of procedures, this is easy to achieve. Clients and collaborators can be gently prompted as critical dates approach and pass so that you are seen to be taking the lead. Practice managers will be able to see at a glance which areas or the business require support or investment and your Clients will always be better informed.
See at a glance every actionable date, deadline, anniversary, opportunity or fee that is overdue. We work with you to deliver the dashboards you need to save time and improve productivity. Your requirements are not overly complicated although they will be unique within certain departments.
Other systems on the market will charge amazing fees and yet will not give you the in house control that will ultimately lead to increased efficiencies and cost savings.
No matter how large your team or how many users, our system ensures there is only place a fee earner needs to look at.
In most cases we can "pull data" from other systems to ensure decisions are made quickly and accurately with access on a "need to know" basis across the team with client level and even discipline and field level permissions. Integration with existing solutions is done at a pace you are comfortable with to the degree you require.
Fee earners want unique features for specific reasons, practice managers want key data and streamlined reporting, and Clients just want to feel you are in control.
WiredContact is totally bespoke so if you have a plan others have failed to implement then let's start talking.
Some of the "brand name" CRM providers will be out of reach financially and could well be overkill for your requirements.
If you don't have a mechanism in place to follow up on leads and to chase outstanding issues then again you probably should not spend £10k on a brand name system your team wont use.
You decide - If you want the hassle of infrastructure costs taken on by us, we have the experience to save you time and money.
If you have an extensive IT infrastructure there is no reason why you should not self host and manage the system in-house. We are happy to manage either scenario and to explain the hybrid options.
Even when we host for clients we are still able to deliver integrations with other applications that you have in house such as accounting systems or other SQL based applications.
We remain a close partner at all times, your team can make alterations to adapt the system on a daily basis without reference to us although we are always here if needed.
We are unaware of other browser based CRM systems for legal professionals that offer as much control and flexibility. There are other brand names systems on the market which will cost you a six figure sum to set-up and comes with compulsory on-going costs which make it prohibitive.
Flexible CRM with features and benefits you dictate to ensure your objectives are properly met
Your journey will be supported by UK based CRM professionals with over 30 years experience.