Service CRM Systems Simple and Reliable

 
   

Overview of Service CRM software

The definition of service CRM will differ depending on the objectives of those you speak with.

Effective customer service will come from being able to quickly understand the needs of the customer and matching your service to their needs in the shortest time possible.

WiredContact Service CRM ensures you associate the account, contact and service agreements centrally so that decisions can be taken based on priorities which can change based on case metrics.

Depending on your preferences your clients will be able to

  • Create cases on-line
  • See updates and be kept informed automatically
  • Access a bespoke knowledge base that you control
  • Be able to accurately see how their case is being managed

Reports can be automatically sent to all case workers, line managers and supporting parties.

Whenever there is an outstanding issue all parties can be "nudged" to ensure a prompt resolution.

Above all you get to control the work-flow, you can alter the work-flow based on changes in each case to ensure higher levels of service are applied.

Automate the administration

Easier Case Management

Easily create tickets for all issues, have them defined by product categories and assignments to staff or departments. You tell us what you need and we create the modifications to support your process.

Any additional fields you need are fully searchable for quick access and accurate reporting. Use alerts and notifications to ensure fast response times and escalation of serious issues to subject matter experts.

Flexible work flows ensure every vital step is completed as per your service level agreements.

WiredContact is able to integrate with most other database systems and many web applications.

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Just a few satisfied CRM Clients

Single repository with controlled access

No more "islands of data" with WiredContact you have one hub where all of the data each department needs is quickly accessible.

Permissions ensure that confidential data is protected, contractual terms cannot be altered thus ensuring your data handling remains compliant at all times.

Reports can be automatically emailed to staff / Partners / Venue at frequencies you determine.

Keeping your brand looking this good has never been so simple.

Book a live demo

A few of our CRM Clients

Every customer requires something unique. Set-up fee of £650 then prices as shown below with minimum of £60 per month on a one year agreement.

  Rental Option
WiredContact Host & Manage Your System - no capital outlay     
  £30 + Vat
Single User (Named) Per Month
£60 + Vat
Multi User (Concurrent) Per Month
Mobile Access Low cost CRM
Customer Portal Hosted CRM Prices
Website Integration Cloud CRM prices
Ability to edit administer and integrate Benefits of self hosting
SMS Messaging campaign manager email marketing
Postcode Integration +£10 +£10
Annual Updates Hosted CRM system prices Online Hosted CRM Prices
  Buy Now Buy Now
 

Instant fulfilment

On-line registration ensures attendees data is captured automatically.

Sharing details with venues, exhibitors and other interested parties can be achieved quickly.

Reports can be automatically emailed to staff / Partners / Venue at frequencies you determine.

Keeping your brand looking this good has never been so simple.

Book a live demo

A few of our CRM Clients

Simple to deploy and adapt

Please complete the form here, you will receive an automated email in a couple of minutes. If this was your system the email could differ based on the nature of the enquiry.

A record would automatically enter your database. The customer service journey has started, how it progresses is up to you.

WiredContact is able to integrate with most other database systems and many web applications.

Book a live demo

Complete the form below