Bespoke CRM will streamline sale and improve service
95
post-template-default,single,single-post,postid-95,single-format-standard,bridge-core-2.7.1,qode-page-transition-enabled,ajax_fade,page_not_loaded,,qode-title-hidden,qode-theme-ver-25.6,qode-theme-bridge,disabled_footer_bottom,qode_header_in_grid,wpb-js-composer js-comp-ver-6.6.0,vc_responsive

Bespoke CRM streamlines Sales and Admin

Long gone are the days of each department and team having islands of data and separate responsibilities, so with one record per contact in your system it follows that staff could conceivably work from home providing the view of the data is consistent with the staff members function within the team.

A bespoke CRM solution will significantly impact the bottom line – put aside for one moment thoughts about regulatory or compliance issues we will deal with those later. Consider the efficiencies to be achieved when all departmental operations are uniquely aligned for mutual benefit.

Successful CRM deployment requires cross department support

Bespoke CRM leverages all departments

Attracting new business is clearly the function of sales and marketing although in reality a delighted customer can always be relied upon to evangelise about your product and service if you allow them the opportunity to do so.

Clever engagement techniques contained within your bespoke CRM solution that are deployed carefully during the initial engagement process will often yield additional business from the same Clients as well as encourage any natural desire they may have to share the great decision they made in choosing your company.

Feedback forms within your website can be linked into your bespoke CRM system and take on a number of tasks.

  • A series of automated emails to drive home Training
  • Invite Clients to subscribe to other mailers
  • Promote wider use of customer surveys
  • Event based emails such as X days after or before an event is due.

A bespoke CRM system should be able to query your available data and make decision to carry out a course of action until another condition causes the process to stop or change course. In this way you are always in control of your data and have the latest view of which records are in any particular stage of your process.

In order to deploy a bespoke CRM you will require a plan that all members of the team agree with and support, we have an example plan that is available on request.

To arrange a presentation to see if a bespoke CRM solution would benefit your company please contact us.

 

Tags: