The discipline of facility management and the role of facility managers in particular are evolving to the extent that many managers have to operate at two levels: strategic-tactical as well as operational.
In the former case, clients, customers and end-users need to be informed about the potential impact of their decisions on the provision of space, services, cost or business risk. In the latter, it is the role of a facility manager to ensure corporate and regulatory compliance plus the proper operation of all aspects of a building or project to create an optimal, safe and cost effective environment for all parties to function. It is no longer acceptable to work in isolation from the rest of the team.
Facilities Management CRM will also ensure you are always Marketing to existing clients, prospecting for new business and generally keeping your brand in the front of the minds of prospective buyers will lead to higher levels of new and repeat business, for this reason it makes sense to have a browser based CRM system that covers all aspects of Facility Management and service delivery.
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Book jobs into workers diaries, updates by SMS, automated reports, and much more.
Have different screens per department if needed to ensure not a single essential step in your process is missed.
CRM is not a product, it's a process that involves the whole company whilst giving users and customers what they need.
Controlling risk is a key issue - do you have the systems in place to set the standards and then to have automatic reporting based upon outcomes that are not compliant or fail to reach the required standards?
A good Facilities Management CRM system will work the way your company works, it will support your staff in their departmental objectives and empower staff at all levels to work to the required standards.
Each client is unique and yet you may not be supplying every one of your services to all of your Clients. WiredContact lets you identify the cross selling and Service opportunities at a glance, whilst ensuring each person, department or team only sees exactly what they need. WiredContact works on most mobile devices as well as PC and MAC. With the SQL back end we place no restrictions on how you develop and tailor the system.
You decide what you want to deliver in your Portal.
Any reports can be emailed as needed to your team.
These reports can be emailed as needed to your team.
Your database can be hosted in the WiredContact data centre to ensure high availability and performance. For firms with multiple disciplines such as development, construction, infrastructure, cabling, physical security, maintenance, contract cleaning etc, alternative layouts can be implemented to your specification based upon the type of Client the user is viewing or the department to which the viewer belongs. This means the system is adapted to the way your teams and departments work.
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Your team will be at various stages of engagement depending on who is dealing with the Client, layouts can change on demand as different stages of a contract are reached; in this way multiple departments all see exactly the detail they require. Staff can be limited to see only records assigned to them or their department, and records can be shared with your selected fields being "Read only". Notes History and attachments such as drawings can be shared or shown as read only on a need to know basis and can be accessed when out of the office.
Most clients take control within a few day; many elect to partner with us in order to bring changes on-line quicker and to have our engineers quickly interpret your needs into a working system. We can work with your local IT support team to help keep your costs down.
Our standard CRM for Facilities Management platform will give you a considerable head start, with your adaptations
you will quickly have a solution that fits your business model perfectly.