Small business CRM systems need to be flexible

You may not have the luxury of an IT department and if something needs to be done you generally know what you want although a little help getting it completed really should not break the bank.

• Small Business CRM needs to do the work of additional staff.
• Small Business CRM should be a low cost without being low quality.
• Small Business CRM needs to be simple to use.
• Small Business CRM needs to be flexible.

As a small business every penny counts, and every minute sat working out how to use software is wasted. We are the first choice for many small business owners who cannot afford the risk with “off the shelf CRM systems”. They recognise the time it will take to adapt either their business to work how the software works or to learn how to bend the software to work as their business works.

1. Marketing
WiredContact can drive your email marketing, capture leads from your website and automatically follow up when you don’t have the time or staff to do so effectively.

2. Business Administration
Instantly have all details to hand no matter where you are or the device you are using, we make it simple to do business effectively.

3. Automation where practical
You decide how it works. – As a lead or enquiry comes in it’s automatically acknowledged, passed to the correct team and then an action is assigned to a person or department. After a set amount of time stale enquiries could be automatically followed up and staff able to see at a glance which prospect or Client should be moving to the next stage. It all sounds very basic however it’s the little things that are forgotten which cause a dissatisfied Client to seek another supplier. When you need replies to enquiries and they remain outstanding why not have them automatically followed up with polite emails and text messages. In the past reminding a Client of an appointment used to involve staff time, but a small business CRM system can send a friendly SMS message that could reduce the time wasted on missed appointments.

4. Location independence
Your team will increasingly need access to data from almost anywhere, with a small business CRM solution hosted by us you will be able to deliver exactly what they need for the task at hand. If they are in the “New business team” it may be you do not need to give them access to existing Clients, if they are in maintenance perhaps access to sales opportunities is not needed. If they work from home and put only 2 hours a day of effort in then you need to know.

5. Expansion and Flexibility
A bespoke CRM solution such as WiredContact is ideal for a small business CRM solution as it’s developed with an open architecture that makes it easy to integrate with your other business solutions. Choose a bespoke CRM system that is designed to maximise flexibility without being complex to administer.

Our modular approach to bespoke CRM ensures your team quickly adapt and your productivity is seen to increase. We remove the clutter often found in hosted CRM systems leaving your team able to work from anywhere on almost any device.