CRM Pitfalls To Avoid
Cost of CRM Licences
Make sure the price they say you pay is all you pay, with WiredContact the price of the Named and Concurrent Licences are a one off. We are constantly updating the feature set of the system and invite all clients to upgrade the software each year for a modest fee.
Cost of Upgrades
Many Companies will charge you around two thirds of the first year price every year to pay for upgrades, if you don’t have the latest version they will not support you – WiredContact support all previous versions and offer a notional amount to upgrade each year that is optional.
WiredContact is a hosted solution this means you avoid paying for mileage and overnight stays for site visits, usually installations are completed within a few days of instruction.
Support and Maintenance
Many Companies such as accounting companies in Newcastle require compulsory support fees before you get through to the support team.
With WiredContact most issues are simple to resolve from the on-line help desk and interactive intelligent ticketing solution, simple 5 minute jobs are resolved for hosted Clients without fees and when we do charge it for the time used, many of our Hosted CRM Clients have not paid for support for years
Whilst many companies will insist you purchase their SDK (Software developers Kit) and pay to be taught how to use it, with WiredContact it’s SQL and HTML both of which you can access without needing to pay for additional equipment of time.
Avoid any solution that uses non-standard back-end database formats, consider your eventual cost of migration once you add on the Consultancy fees – WiredContact uses SQL and other standard back ends as required by our Clients.
WiredContact have experience depending upon which CRM solution you already have to import without loss of Notes & History, we have experience of Migrating all versions of ACT! Goldmine, Maximiser, Filemaker and others. We have also taken in data from many well-known hosted CRM solutions.
Mobile Device Access
WiredContact works with all Mobiles (we have yet to find a mobile device that can browse the internet that does not work with WiredContact CRM.
We know which CRM systems work, and what features give Customers tangible benefits, we know which CRM pitfalls to avoid and all you need to know about CRM is our phone number – call us today and you will see we do not employ any sales people, you will speak with a Director.